Healthcare Related Questions, Answered for You
FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE AN APPOINTMENT?
Call between the hours 9am to 5pm M-F 580-584-3099 to schedule an appointment. If time constraints do not allow (after hours or on the weekends), email us at email@example.com and we will get back to you as soon as we can. Please do not attempt to contact on facebook for an appointment, we would hate to miss it and not get you in, always best to go through our office staff during business hours. You can also schedule or request appointments through your patient portal.
WHAT DO I NEED TO BRING TO MY CLINIC VISIT?
You need to bring either your medication bottles or an accurate list of your home medications. This should include any herbs or over the counter medications you take as well as prescribed medications (don't forget inhalers/breathing treatments on list). The provider cannot guess what medication you are taking based on color and shape of your pills. You also need to bring a list of previous providers that were involved in your care so that your past medical records can be requested from them if warranted/needed. If you have recently been in the hospital you will need to bring your discharge paperwork with you. You need to bring a legal ID card (such as drivers license) and any insurance cards that you may have. Bring cash or card for copay that will need to be paid upon check-in. We do not accept checks. You need to arrive at least 15 minutes early to your appointment to fill out paperwork and so that your insurance can be confirmed if you have insurance. We reserve the right to cancel your appointment at any point if you do not follow these directions or if you do not arrive early enough to complete your paperwork before your appointment slot.
DOES BLACK OAK CLINIC LLC HAVE A DME, HOME HEALTH/HOSPICE, PHARMACEUTICAL INDUSTRY REPRESENTATIVE POLICY?
Yes we do. All visits need to be scheduled in advance in order to meet with the provider, you may reach out via email to schedule with the provider, firstname.lastname@example.org, options would include scheduled lunch time visits but not visits during patient's appointment times. We want to minimize interruptions so our patient's can get our full, undivided attention. We do accept medication samples/coupons, but no samples that expire within 6 months should be brought to the clinic. Expiration dates must be written in black marker on outside of each multi-box before delivery. Handouts, pens, signs, and products/branding merchandise or brochures are not to be placed anywhere in the clinic, they can be placed along with any samples on the providers desk by our staff, for the provider's review. If you are DME, Home Health or Hospice, PT, OT, ST, or other provider make sure to be placed on our referrals list with the correct contact information. We will have one list with all options available for our patients to pick the entity/service/provider that they want referred to when they have a need for a referral. Any particular orders that require the provider's supervising physician's signature should be dropped off at the clinic, in a folder with entity name and contact information. Once these are signed we will call for them to be picked up. Do not call/interrupt the supervising physician for signatures, everything needs to go through Black Oak Clinic LLC for review first. For any specials or promotions please email the clinic rather than fax, as we attempt to be as paper-free as possible.
WHAT IF I CAN'T MAKE IT TO MY APPOINTMENT OR I AM RUNNING LATE? WHAT IF I DON'T HAVE AN APPOINTMENT, BUT I NEED BE SEEN?
Things happen, we get that. Call us at least 24 hours before your appointment to cancel, otherwise less than 24 hour notice will result in a $20.00 no show fee on your account. The reason for this is that the appointment spot likely can't filled by someone else that short of notice for us, we have reserved that time specifically for you. If you are running late, call and let us know, we will tell you whether we can fit you in or if you will need to reschedule your appointment time. If you don't have an appointment and you need to be seen today, call and let us know ahead of time and let's see what we can work out, walk-in times will likely be best in the later afternoon hours, as we don't want to disrupt or rush other patients with scheduled appointments for that day. The no-show fee is applicable to any type of visit that is placed on our schedule that reserves our time, there are no expections to the no-show fee.
ARE YOU OPEN ON HOLIDAYS?
We open at 9am and see all patients that have scheduled and walk-in appointments, we generally close by 5pm but if no patients scheduled, we do leave early some days. It's always best to call first.
We are closed on the following holidays.
May 31 2021 Memorial Day
Sept 6 2021 Labor Day
Nov 11 2021 Veterans Day
Nov 25 2021 Thanksgiving Day
I HAVE A COMPLAINT, WHAT SHOULD I DO?
Email us at email@example.com and we will get back to you as soon as possible. We do have a policy that if you were unhappy with the care provided to you, we ask that you email us and let us respond and address your concern privately. If we don't know of a problem, we can't correct it or better ourselves. If you post any negative information on any social media site about Black Oak Clinic LLC or any of our staff without giving us a chance to address your concern, we may simply refuse service to you from that point forward.
I NEED A REFILL ON MY MEDICATION, WHAT DO I NEED TO DO?
The fastest way is to call your pharmacy and have them send over a refill request to our clinic on the medication you are needing, you will need to do this at least 72 hours before you run out of your medication. If a holiday is around that time you will need to take account of that as well and request the refills even earlier. You can also request a refill through the patient portal by sending a secure mesage. It is important to know that if your medication is a controlled substance/narcotic, no refills will be given without an appointment. This is our policy on controlled substances and there will be no leniency or exceptions, this is for your safety and ours.
DO YOU ACCEPT CHECKS?
No, we accept cash or card.
DO YOU DO SPORTS PHYSICALS OR PRE-PARTICIPATION EXAMS?
Yes of course, but only for adolescents and older, no pediatric patients at this time.
ARE INTERPRETER SERVICES AVAILABLE?
We are looking into that and considering different platforms on ipad or iphone that could be utilized during your visit. If you have used an interpreter service with great success please feel free to let us know, so we can consider that service in the future. We want to break down any barrier in communication that we can to provide the best healthcare possible to you.
The nurse practitioner speaks English with limited Spanish.
WHAT CAN NURSE PRACTITIONERS NOT DO?
Nurse Practitioners do not prescribe schedule II narcotics in the State of Oklahoma.
CAN A NURSE PRACTITIONER BE MY PRIMARY CARE PROVIDER?
Absolutely, we can take care of most of your needs, of course when there is a disease process that is beyond our scope or you require intervention that we do not specialize in, you will get the appropriate referral to a specialist for that particular need. It's really important to have a primary care provider, you need someone to know about everything going on with you, the whole picture. Specialist focus only on their specialty and the rest they leave alone. It's also really important that once you establish a primary care provider that all medical records for any outside visit or hospital stay are forwarded to your primary care provider's office so that care is coordinated appropriately, this is for your safety and to help cut costs and unnecessary medical spending or medication errors in the future, like a place for all of your healthcare records to be consolidated by a single provider. If you want our nurse practitioner to become your primary care provider, please discuss this at your appointment and we would be happy to accommodate.
WHAT IS A NO SHOW POLICY?
We do have a no show policy and what this means is that if the patient doesn't show up for their scheduled appointment, they are charged a no show fee of $20.00 on their account. If they miss two appointments without canceling more than 24 hours ahead of time, their ability to schedule further appointments will be terminated and for any further care they would only be able to come as a walk-in and wait until they could be worked in between other patient's that already have an appointment, if the provider decided to continue a patient-provider relationship. The provider also reserves the right to terminate that patient-provider relationship due to two no call no shows. If the provider chooses to terminate the relationship the patient will be notified in writing to their home mailing address.
WHEN WILL I KNOW ABOUT MY LAB OR TEST RESULTS?
We will notify you of any abnormal lab or test results via the patient portal, within 24 hours of having those results available to our clinic, if those abnormals warrant a change in your plan of care or need for further intervention. We will not notify by phone for normal labs or tests that warrant no further intervention. Normal labs can be discussed at the next appointment if there are any further questions. If you did not elect to parcipate with the patient portal, we will call you with any abnormal lab results at our earliest convenience, however portal is the most secure and the most efficient forum for us to use.
DOES THE NURSE PRACTITIONER DO HOME VISITS OR VISITS TO THE NURSING HOME?
Yes, we can offer in home visits to patients, please call the clinic to arrange, as long as you are within 15 miles of the clinic. This is subject to availability and current scheduling demands. We can also meet your home health nurse in the home to meet your entire team if needed.
IS TELEMEDICINE AVAILABLE AND WHAT IS IT?
We do offer online videochat (telehealth) visits, just call to schedule ahead of time. If you have home health you can also have your home health nurse to assist with the telehealth visit. They can be in your home and help to coordinate your visit with our Nurse Practitioner for refills and acute/sick needs.
WHERE IS THE CLINIC AND WHERE DO I PARK?
The clinic address is 110 W. 1st St Broken Bow, OK 74728. That would seem fairly simple to find, but there are limited street signs just near the clinic so it could be tricky. So here are "McCurtain County" directions: it's on 1st street in downtown Broken Bow on the side of Sherrill's Pharmacy. As far as parking, park where you can, there are no steps going into the clinic or inside the clinic and it is easily wheelchair accessible.
DOES THE NURSE PRACTITIONER TAKE STUDENTS?
Absolutely, we love to teach and give back when we are able to. We accept LPN/RN/MSN students on limited availability and all students must have proof of understanding of HIPPA, have passed a background check and urine drug screen prior to any clinical experiences. Students must wear name tags / identification for the public with their name and that indicates that they are a student, at every clinical experience. We do not do observation or any teaching experiences for anyone outside of an accredited nursing program.
WHAT IS YOUR CELLPHONE/MOBILE DEVICE POLICY IN THE CLINIC?
You may use cell phones/mobile devices discreetly and quietly in the waiting room (careful to no disturb others that may not feel well), but we do ask that once you come through the door to be placed in a room by our staff, cellphones/mobile devices be powered off or placed on silent. We do not allow any videoing or voice recording of patient visits. We do not video or voice record patient visits. For any photographs related to your medical care (for example wounds) or promotional purposes we would ask you to sign a release form prior. We respect your privacy. Any deviation from this policy on the visitors behalf could results in termination of the patient-provider relationship.
IS BLACK OAK CLINIC LLC HIRING?
As we grow we will be looking for exceptional people to add to our team. We only want the best! If that's you, please send your professional resume along with our official employment application (click here to download) to firstname.lastname@example.org. We will review and reach out from there. We do not recommend drop-ins or phone calls related to employment during busy business hours, email is more flexible for us so that when we reach out, we can give you our undivided attention. All applicants must have current TB screen, be up to date on all vaccinations, including influenza (flu shots are a condition of employment), they must be able to pass a background check and initial urine drug screen with urine drugs screen as needed throughout their employment. We do require employees to wear scrubs with our logo and identification at all times during business hours they are working. Healthcare experience is preferred, bilingual is a plus, and staff must be technologically savvy.
CAN I ASK A HEALTH RELATED QUESTION ON FACEBOOK?
We are sorry but facebook is not an acceptable forum with current privacy laws. Any questions should go directly to the clinic phone number during working business hours or through your patient portal. We are also not able to answer questions throught text message because this is not secure as well. We don't make the privacy laws, but we do follow them.
I NEED A PRESCRIPTION FOR MEDICAL EQUIPMENT, WHAT DO I NEED TO TO?
You have to have a clinic visit to get a prescription for medical equipment. We wish it wasn't this way, but for insurance to pay for most medical equipment there has to be certain documentation to be done which these days is quite burdensome for our staff and the medical equipment companies requires this documentation as well. You must have a clinic visit for oxygen, hospital bed, wheelchair and any accessories, patient lift, cpap/bipap machine or supplies, transfer board, pressure reducing support mattress, nebulizer machine and supplies, cervical traction supplies, power cheelchair and scooter, suction machine and supplies, ostomy/urostomy supplies, or if you require any repairs or replacement on equipment. You don't have to have a visit if you are an established patient with us and you need a walker, trapeze bar, bedside commode, knee braces, wrist splint, walking boot, crutches and canes, mastectomy bras and forms.